Shipping Policy

Effective Date: August 17, 2026

At Stellix, we take reasonable care in preparing and shipping every order and aim to have your purchase delivered safely and efficiently. This Shipping Policy explains how orders placed through the Stellix website are processed and shipped, including our shipping coverage, estimated delivery timeframes, available shipping methods, tracking procedures, and how common delivery-related concerns are handled.

This policy applies to purchases made through the Stellix website.

Shipping Country

Stellix currently ships exclusively within the United States.

Orders are delivered to verified residential and commercial addresses located within areas covered by our available shipping services.

At this time, Stellix does not offer international shipping.

Currency

All prices displayed on the Stellix website, including product prices, shipping charges, and applicable taxes, are shown in United States Dollars (USD) unless otherwise stated.

If your selected payment method operates in a currency other than USD, your bank or payment provider may apply its own exchange rate or currency conversion fees. Any such charges are the responsibility of the customer.

Shipping Charges

We aim to keep our shipping costs simple and transparent.

Free Domestic Shipping

Stellix currently offers Free Shipping on all domestic orders within the United States.

We do not add unexpected handling, packaging, or administrative fees after an order has been completed.

Order Processing & Delivery Timeframes

Orders placed through Stellix go through the necessary preparation steps before being dispatched. Depending on the order, this process may include payment verification, product availability checks, order preparation, quality inspection, secure packaging, labeling, and transfer to the shipping carrier.

Our current shipping schedule is:

• Order Cut-Off Time: 5:00 PM (GMT -7), Monday through Friday.
• Order Processing & Handling Time: 1–2 business days, Monday through Friday.
• Carrier Transit Time: Approximately 5–8 business days, depending on the destination and shipping service.
• Estimated Total Delivery Time: Approximately 6–10 business days from the date the order is placed.

Processing, handling, and carrier pickup periods are based on business days and generally do not include weekends or public holidays.

Please note that these timeframes are estimates and should not be considered guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, seasonal demand, order volumes, and other circumstances beyond our control.

Shipping Carriers

To support deliveries within the United States, Stellix may work with established shipping carriers based on factors such as destination, package requirements, service availability, and other logistical considerations.

Depending on the order and delivery location, shipments may be handled by:

• USPS
• DHL

Stellix reserves the right to select the carrier considered most suitable for the destination and delivery requirements of a particular order.

Shipment Tracking

After your order has been dispatched, you will receive a shipping confirmation email containing the available shipment information.

When tracking is available, the confirmation email will include a tracking number or tracking link that can be used to monitor the progress of your shipment.

Please allow approximately 24–48 hours after dispatch for tracking information to become active in the carrier’s system.

Shipping Address & Customer Responsibility

Customers are responsible for providing complete and accurate shipping information when placing an order.

Before completing your purchase, please carefully verify the following information:

• Full name
• Complete shipping address
• Apartment, suite, or unit number, where applicable
• City
• State
• ZIP code
• Email address
• Phone number

Providing accurate shipping information helps reduce the possibility of unnecessary delivery delays or complications.

Address Changes Before Shipment

If you discover an error in your shipping information after placing an order, please contact Stellix as soon as possible at support@stellix.shop.

We will make reasonable efforts to update or correct the shipping information before the order is dispatched. However, we cannot guarantee that changes can be made once an order has entered processing or has already been shipped.

Address Changes After Shipment

Once an order has been transferred to the shipping carrier, we may no longer be able to modify the delivery address, redirect the shipment, or recall the package.

Stellix is not responsible for delivery delays, unsuccessful deliveries, returned packages, or additional shipping costs resulting from incorrect or incomplete shipping information supplied by the customer.

Shipping Delays & Delivery Issues

While we work with our shipping carriers to support timely delivery, circumstances beyond our control may occasionally cause delays.

Possible causes of shipping delays may include:

• Severe weather conditions
• Transportation or logistical disruptions
• Carrier operational delays
• High shipping volumes during holidays or promotional periods
• Address verification issues
• Security inspections
• Natural disasters
• Unexpected carrier or transportation disruptions
• Other unforeseen circumstances

Delivery estimates are provided for general guidance and do not constitute guaranteed delivery dates.

If your shipment appears to be significantly delayed beyond the estimated delivery timeframe, please contact our customer support team at support@stellix.shop. We will make reasonable efforts to review the situation and assist where possible.

Damaged or Incorrect Deliveries

We take reasonable care when inspecting and preparing products for shipment. If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

To help us assess the matter efficiently, please provide:

• Your order number
• Clear photographs of the product received
• Photographs of the packaging and shipping label, where applicable
• A brief description of the issue

After reviewing the information provided, we will determine the appropriate resolution in accordance with our applicable Return & Refund Policy.

Missing or Marked-as-Delivered Packages

If your tracking information indicates that your package has been delivered but you are unable to locate it, we recommend taking the following steps:

1. Check around your property and other possible delivery locations.
2. Ask household members, neighbors, or building management whether the package was received on your behalf.
3. Review the tracking information for any additional delivery instructions or details.
4. Contact the shipping carrier directly for further information regarding the delivery.

If you are still unable to locate the package after completing these steps, please contact Stellix customer support. Where appropriate, we will assist with the available carrier investigation process.

Contact Us

If you have questions regarding your order, shipping status, tracking information, estimated delivery timeframe, or any other shipping-related matter, please contact our customer support team.

Business Name: Stellix
Business Email: support@stellix.shop
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT -7)
Business Address: 799 S Long Beach Blvd, Compton, California 90221, United States

At Stellix, our goal is to make the shipping portion of your shopping experience clear, straightforward, and convenient, from the time your order is placed until it reaches you.