Frequently Asked Questions
Welcome to the Stellix Help Center.
We understand that shopping for bags online can sometimes raise questions before or after placing an order. This page covers some of the most common questions about our products, orders, shipping, payments, returns, refunds, and customer support.
If you cannot find the information you need here, our support team will be happy to assist you.
Shopping & Orders
How can I order from Stellix?
Start by exploring our collection of women’s bags and select the product you would like to purchase. Review the available product details and options, add the item to your cart, and continue to checkout. Follow the instructions provided during checkout to complete your purchase.
Can I edit or cancel an order after submitting it?
If you need to change or cancel an order, please contact us as soon as possible at support@stellix.shop.
We may be able to make changes or cancel the order if it has not yet entered processing or been transferred to the shipping carrier. Once an order has been processed or shipped, changes may no longer be possible.
How do I find out where my order is?
Once your order has been processed, you can use the order tracking option available through our website to check its progress.
If you are having trouble finding your tracking information or need help understanding your order status, our customer support team can assist you.
What should I provide when asking about an order?
For order-related questions, please include your order number and the email address used when placing the order. Providing these details allows us to identify your purchase more efficiently.
Shipping & Delivery
Where does Stellix currently deliver?
Stellix currently ships orders within the United States. Available delivery services may vary depending on the destination and the shipping options available for that address.
What is the expected delivery time?
Orders generally arrive within approximately 6-10 business days. This estimated timeframe may include order processing, handling, and transportation by the shipping carrier.
Actual delivery times can vary depending on the destination, carrier operations, seasonal demand, weather, holidays, and other circumstances beyond our control.
For additional information, please refer to our Shipping Policy.
Will I receive a tracking number?
Yes. After your order has been dispatched, we will provide shipping confirmation along with tracking information when tracking is available.
Please note that tracking information may take approximately 24–48 hours after dispatch to become active in the carrier’s system.
My order has not arrived within the estimated timeframe. What should I do?
If your order has exceeded the expected delivery period, please contact us at support@stellix.shop and include your order number.
We will review the available information and help you understand the status of your shipment and the appropriate next steps.
The carrier says my package was delivered, but I cannot find it. What can I do?
If your tracking information shows that the package was delivered, we recommend checking around your property and with household members, neighbors, reception areas, or building management where applicable.
You may also contact the shipping carrier directly for additional delivery details. If you are still unable to locate the package, contact Stellix and we will assist where possible.
About Our Bags
What types of bags does Stellix sell?
Stellix currently focuses on women’s bags, including styles such as tote bags and shoulder bags.
As our store develops, we plan to expand our collection with additional bag styles and categories to offer customers more choices for different occasions and personal preferences.
How can I decide which bag is right for me?
We recommend reviewing the product description, dimensions, materials, features, and photographs provided on the relevant product page.
If you are unsure about a particular product or need clarification about its features, our support team can help based on the information available for that item.
Are Stellix product descriptions and photographs accurate?
We make reasonable efforts to ensure that product photographs, descriptions, specifications, dimensions, and other information are presented as accurately as possible.
However, minor differences may occur due to lighting conditions, photography, manufacturing variations, or the display settings of your device.
Could the actual bag look slightly different from the website image?
While we aim to represent every product accurately, small differences in color, texture, or overall appearance can sometimes occur.
Your screen, monitor, mobile device, lighting conditions, and other viewing factors may affect how a product appears.
Return & Refund
What is the return period at Stellix?
Eligible products may generally be returned within 30 calendar days from the date of delivery, provided all requirements outlined in our Return & Refund Policy are satisfied.
Returned items should be unused, unworn, in their original condition, and accompanied by the applicable original packaging and included components.
Can I return a bag after using it?
Generally, returned products must be unused and in their original condition.
Items showing signs of use, damage, misuse, alteration, or wear may not qualify for a return.
We recommend inspecting your bag carefully upon delivery and confirming that it meets your expectations before using it.
What if my order arrives damaged or I receive the wrong product?
Please contact us within 48 hours of delivery if your order arrives damaged, defective, or incorrect.
Include your order number and clear photographs showing the issue. After reviewing the information, our team will provide the appropriate instructions and resolution where applicable.
How do I request a return?
Please contact support@stellix.shop before sending any item back.
Your message should include your order number, the reason for the return, and photographs or other relevant information when necessary. Our team will review the request and provide return instructions if the order qualifies.
Please do not send products back without receiving return instructions from our support team.
Does Stellix provide direct exchanges?
Stellix does not currently offer direct product exchanges.
If you would like a different style, color, or product, you may return the eligible item in accordance with our Return & Refund Policy and place a new order for the item you prefer.
When will my refund be issued?
Once a returned item reaches us and passes the applicable inspection, an approved refund is generally initiated within 10 business days.
After the refund is processed, your bank or payment provider may require additional time before the funds appear in your account.
Payments & Checkout
Which payment methods can I use?
The payment options available to you will be displayed during the checkout process.
To make your shopping experience as convenient as possible, we currently accept payments through PayPal.
Is my payment information protected?
We use secure checkout technology and trusted payment processing services to help protect customer payment information during transactions.
We do not retain complete credit or debit card details on our own systems.
What currency are Stellix prices displayed in?
Prices shown on the Stellix website are generally displayed in United States Dollars (USD).
Customer Assistance
How do I contact Stellix?
You can reach our customer support team through the Contact Us section of our website or by emailing: support@stellix.shop
What are your customer service hours?
Our regular customer support hours are:
Monday – Friday: 9:00 AM – 5:00 PM (GMT -7)
Saturday – Sunday: Closed
Messages received outside regular business hours will be reviewed during the next available business day.
How long does it usually take to receive a reply?
We generally aim to respond to customer inquiries within 24 business hours.
Questions or requests that require additional investigation may take up to 48 business hours.
During periods of unusually high demand, holidays, or promotional events, response times may occasionally be longer.
Need More Help?
If your question is not covered in this FAQ, please feel free to contact the Stellix support team.
Whether you need help understanding a product, have a question about an order, need assistance with delivery, or would like clarification about our policies, we are here to help.
Customer Support Email: support@stellix.shop
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT -7)
Business Address: 799 S Long Beach Blvd, Compton, California 90221, United States
Stellix — Carry Your Style.